Terms and conditions

– The General Terms and Conditions for ClinicExplore.com –

Welcome to ClinicExplore.com, the portal that helps people from all around the world to find, compare and book the best dental care in Belgrade in a quick and easy way.

These General Terms and Conditions (hereinafter: “the Terms”) govern your access to and use of our services, as well as to access to any data that are uploaded, downloaded or posted on this website. (collectively referred to as “Data”). Your access to this website and use of the provided possibilities and services is conditioned on your acceptance of and compliance with these Terms. Thus, by using the website ClinicExplore.com, you as the user (hereinafter: “the User”) agree to these General Terms. Please read them carefully. If you do not agree to all of these Terms and Conditions, do not ACCESS OR USE this website.

Some of the services of our website are subject of the additional terms. You may be required to provide us with additional consents before you can access such features or services.

Scope of ClinicExplore.com Services

1.1   ClinicExplore.com is the website for users who wish to access medical services and dental clinics (hereinafter: “the Providers’’) that are located in Belgrade, Republic of Serbia. ClinicExplore.com collects and provides information from various dental clinics all around Belgrade, about their facilities, types and conditions of providing services, websites that are available to publicity and on that basis, makes the relation between a specific clinic and a patient.

1.2   The types of information that are published on this website should help a user to choose a dental clinic and a service he/she needs. A User can access all needed information by using our website, which main purpose is to facilitate and accelerate the contact between a patient and a chosen clinic.

1.3   The website ClinicExplore.com is a service platform which purpose is the provision of marketplace related to the best dental  clinics from Belgrade. ClinicExplore.com acts only as a marketplace, so the clinics as Providers are exclusively responsible for providing and for the quality of mentioned services.

1.4  ClinicExplore.com does not provide medical services itself, but trough the content provided on this website it provides the information that helps Users choose the clinic which is the best option for their specific medical situation and dental needs.

1.5   The additional information, including text, graphics and images, and any other material that are contained on or accessible through this website, is for informational purposes only and is not a substitute for medical advice, treatment or for the care that patients receive from their dentists.

1.6  ClinicExplore.com does not refer the User to the specific clinics as Providers, but only provides information about the Providers based on the User’s needs, i.e. price, period of availability, geographic area, medical needs and services, etc. Thus, the User will not be allocated to any Provider but will instead be provided with a list of providers (including the name, address, specialization, etc.) of which the User can choose one and book an appointment with.

1.7 Although ClinicExplore.com uses reasonable skills and care in performing its services, it can’t  be held responsible for any inaccurate, misleading or untrue information provided by the providers or for non-delivery of information or services by the Providers. This website does not constitute and should not be regarded as a recommendation or endorsement of the quality, service level or qualification of any provider.

1.8   ClinicExplore.com is not party to the contractual relationship that could be potential concluded between the User and the choosen Provider, so it does not assume any rights, obligations or liabilities to the User out of a contract concluded between a Provider and the User.

1.9   ClinicExplore’s services are free for the User. The User can, however, solicit additional personal or logistical support or order other additional services for an extra charge. Considering that, please take a note that website ClinicExplore.com provides additional services to the User, each for an individual cost, including but not limited to transfers, medical record translation, organization of plane tickets, accommodation in Belgrade. The website ClinicExplore.com reserves the right to update the prices for additional services at its discretion.

Advertising the profile of particular dental clinic on website ClinicExplore.com

The advertising of the profile of specific clinic includes positioning of clinic on this website and the website ClinicExplore.com reserves the agreed percentage from the provided services booked through this website, everything in accordance to the specific agreement concluded between ClinicExplore.com and particular dental clinic. ClinicExplore.com notifies dental clinics about agreement expiry (1 month before an expiry date) and offers an opportunity to continue cooperation on conditions actual in the moment of signing the new agreement.

All details about advertising of the profile of any dental clinic on website ClinicExplore.com are subject of the special agreement concluded between ClinicExplore.com and particular dental clinic and concern solely their mutually relationship.

The booking of an appointment at particular dental clinic

The process of making a connection between User as patient and particular dental clinic as Provider, includes several steps, as follows:

1. User send the inquiry to the mail: office@clinicexplore.com or he/she can make a call or text the ClinicExplore Team through WhatsApp or Viber at any time (inquire includes the information about User’s personal name, telephone, e-mail address, description of medical issue, and potentially a panoramic X-ray too);

2. User will get 3 offers from 3 different dental clinics in Belgrade based on his/her inquiry;

3. User then chooses the offer he/she thinks is the best option for his/her health condition;

4. ClinicExplore Team makes a connection between User and his/her chosen dental clinic.

With the placement of an inquiry (order), the User submits an offer to ClinicExplore.com for the conclusion of a contract concerning the requested dental care services. The User will then receive an automatic confirmation email regarding the receipt of the electronic order which does not, however, constitute the binding acceptance of the order, until the ClinicExplore Team explicity accepts the offer and provide the User with a list that consists of three dental clinics.

Cancelation of an appointment

The User may cancel the treatment free of charge at the latest of 5 days prior to the appointment. Should the User cancel the treatment up to 4 days prior to the appointment or should the User not show up for the appointment, a cancellation fee of EUR 200 applies.

The User may reschedule the treatment free of charge up to three 3 days prior to the appointment, otherwise the cancellation fee of EUR 200 applies.

The User may cancel the additional services up to 5 days after the purchase, as long as those services have not been rendered by the Provider or the ClinicExplore Team.

If the User wishes to cancel or reschedule his/her appointment, the User should revert to the confirmation email and follow the instructions therein. Information regarding the cancellation or rescheduling of an appointment should name the full name of the User, the respective Provider, the treatment, as well as the date and the time of the treatment and should be submitted by email to: office@clinicexplore.com

Service and treatment prices

Service and treatment prices at dental clinics that are published on ClinicExplore.com are informative and periodically liable to changes. An offer once sent by ClinicExplore.com is considered to be final and with fixed prices, no extra charge or secret fees.

Services that ClinicExplore.com does not provide

ClinicExplore.com is not a health service institution and it does not provide any kind of health services, protection, medical counseling or diagnosis. We are not medical workers, thus we are not to discuss with our clients any inquires related to medical treatments that the dental clinics on our website offer. The ClinicExplore.com just helps the user as patient to connect with dentists and their clinics who work with high-quality equipment and are on-parr with the world-class dentist clinics.

Important notification

Any kind of information on the website serves exclusively as a guide and should not be interpreted as any type of medical advice. The site serves for providing information about providers – clinics that gather various dentists.  We suggest you search every clinic before choosing.

Age and responsibility

If you are younger than eighteen years old, you should not access or use this website or content on it. By accessing and using this web site, you guarantee that you are older than eighteen years old.

Copyright Notice

All content of ClinicExplore.com website is protected by copyright and intellectual property rights and it partially originated from third parties. It means that all Information, content, graphic arts, texts, images, logo, service marks, business names, design positioned on this site, are protected by copyrights, trademark, and other laws on intellectual property in Republic of Serbia. ClinicExplore.com reserves all ownership rights, interest and intellectual property rights.

ClinicExplore.com does not have any right over trademark of the third parties.

When using services of this website, the User is not granted any licenses of ClinicExplore’s intellectual property rights with respect to services rendered and information provided by ClinicExplore. Any type of content use on this site, including any form of copy or reproduction, change, distribution, posting, re-publishing, re-using, without prior approval of ClinicExplore is banned and constitutes a violation of intellectual property rights.

Third Parties

This site contains links for the third parties’ websites. Access to any other website via this website is at your own risk and using of the third parties’ websites is subjected to the terms of use within those websites. ClinicExplore.com is not responsible for the accuracy of information, data, opinions, statements on the third parties’ websites, nor is it responsible for the security of every link or direct communication with those websites.

The change of Terms

The website ClinicExplore.com reserves the right to change general Terms and Conditions at any moment, without any obligation to notify its users. Thus, please take a note that we may revise and update these Terms and Conditions and such modifications shall be effective immediately upon posting the modified Terms and Conditions on this website. By using our services, you agree to review these Terms and Conditions periodically to be aware of such modifications. Please take  note that your accessing or using this website at any time constitutes your acceptance of these Terms and Conditions on the way that it appears at the time of your access or use.  

Applicable Law and Jurisdiction

By accepting these Terms, you agree that any claim or dispute relating to using our website or reliance on this website and on the website content, shall be construed in accordance with the laws of the Republic of Serbia. All potential disputes will be solved before competent court of Republic of Serbia.

If any part of these Terms and Conditions is held to be unenforceable, the unenforceable part shall be construed in accordance with applicable laws to the greatest extent possible to reflect the original intentions of the parties, and the remainder of the provisions shall remain in full force and effect.

Data Privacy

The use of ClinicExplore’s Services requires the User to provide personal contact details in order for ClinicExplore to be able to assist the User with the providing required dental services. Considering that, the User will have to agree to these Terms and to ClinicExplore’s privacy policy (“Privacy Policy”).

For the services provided by ClinicExplore.com, it is necessary to collect, process and use personal data and a special category of personal data which requires the prior consent of the User. The User may request from the ClinicExplore Team to remove their submitted personal, specific personal and medical data from ClinicExplore.com databases at any time by sending an email to office@clinicexplore.com. In compliance with the Privacy Policies, ClinicExplore.com will delete or block the personal data and specific personal data of the User as soon as the User has requested to do so.

ClinicExplore.com is entitled to use the information, inquiries and communications provided by the User for ClinicExplore’s business provided that this use shall comply with the applicable data protection regulations.

ClinicExplore.com can’t guarantee the confidentiality of information received and sent over the Internet or by e-mail. For more details, please see the Privacy Policy for additional terms relating to privacy, which is incorporated herein by reference.


Any feedback is much appreciated, both positive and negative. Feedback is used to review and improve the quality of services provided on our website. You may submit feedback via email: office@clinicexplore.com

These services are operated and provided by ClinicExplore Team. If you have any questions about these Terms, do not hesitate to contact us.